Mobile workers can now “talk” to their telephones while on the road. This means that they can keep their eyes on the road and stay safely connected to the office using speech commands with their own “personal assistant”, Avaya Inc. said yesterday.
Avaya Modular Messaging 4.0 now includes the Avaya one-X Speech interface, enabling hands-free access to calling and conferencing capabilities, voice, email and fax messaging, enterprise directories and databases, calendars, contacts and task lists – from any telephone.
The speech interface, which is now included at no additional cost with the company’s latest version unified messaging platform, aims to improve responsiveness and safety for employees on the road by eliminating the need to read messages or to text-while-driving.
"Unified Communications is about converging features such as our award-winning Modular Messaging and one-X Speech applications,” said Mary Dunlop, Vice President, Unified Communications Product Management, Avaya.
“Our goal is to ensure cost-effective solutions where companies and employees benefit from improved collaboration, responsiveness and simplified access to the wide range of communications tools used today.”
Using speech commands with Modular Messaging 4.0 and one-X Speech, employees can instruct the personal assistant to:
• Access and manage all messages, including read emails via text to speech and reply with an attached .wav file; search for messages by person, date or time.
• Launch calls and conference calls by simply speaking the names of the people they want to call
• Create or review appointments, send meeting requests and manage tasks
• Allow callers to leave a message or opt to “find” the person they are calling
The solution adds speech access for IBM Lotus Domino 7.0, and upgrades compatibility with Microsoft Exchange 2007 and Internet Explorer 7.
In addition, users can now record up to nine optional greetings – and each one in up to three different languages with the new multi-lingual call answer feature. Callers only hear a greeting in their preferred language.
Avaya Modular Messaging 4.0 with one-X Speech is now globally available in English, and can be purchased separately or as part of the Unified Communications Editions suite of products. |
