Wednesday, 28 May 2008

Alcatel-Lucent & Convergys to Offer Single BBS Solution

Alcatel-Lucent and Convergys have entered into a partnership, working on integrating Convergys Infinys [R] applications into Alcatel-Lucent's Business Support System (BSS) solution, giving service providers a single BSS solution that meets today's demands for convergent services.

Through this agreement with Convergys, Alcatel-Lucent will now be able to offer a complete, pre-integrated billing, rating and customer care solution which can help reduce operating costs, improve the customer experience and increase customer spend while helping to reduce churn.

"This partnership provides a key element of the converged BSS solution addressing service provider needs to improve business operations, with a single business software system that supports different payment methods, different services (voice, multi-media, blended lifestyle services), along with the evolution to fixed mobile convergence," said Jean-Pierre Gaillat, Alcatel-Lucent's VP of the global OSS/BSS and Software Integration Professional Services Practice.

The multi-year non-exclusive deal not only aims to strengthen both organisations product offerings but also increase their partner portfolio, extend their global presence and market reach.

"This Reseller agreement breaks new ground for Convergys. By working with Alcatel-Lucent we are extending our business model to enable more operators to benefit from the fully convergent pre- and postpaid capabilities of Infinys. It also allows us to extend our distribution reach into new geographies and markets," said Bob Lento, President Information Management at Convergys.